PromptRow
Back

Terms of Service

Effective date: January 12, 2026

1. Agreement

These Terms of Service ("Terms") govern your access to and use of PromptRow ("Service"). By using the Service, you agree to these Terms.

2. Eligibility and accounts

Business customers only: PromptRow is offered exclusively to businesses: companies, traders, self-employed people, freelancers, agencies and public bodies, buying for their trade, business or profession (§ 14 BGB). We do not sell to consumers. When you buy, you confirm that you are buying as a business and give your company name.

You must be legally capable of entering into this agreement. You are responsible for maintaining the confidentiality of your account and for all activity under your account.

3. Acceptable use

You agree not to misuse the Service, including attempting to gain unauthorized access, interfering with the Service's operation, or using the Service in violation of applicable law.

4. Service description

Promptrow is an AI Brand Visibility Intelligence Platform that tracks and analyzes how your brand appears in AI system responses (ChatGPT, Perplexity, Claude, Gemini). We provide monitoring, analytics, and reporting services to help you understand and optimize your brand's presence in AI-generated content.

5. Your content

You retain ownership of content you submit to the Service. You grant us a limited license to process that content solely to provide and improve the Service.

6. Subscriptions, credits, and payments

Credit System: Our service operates on a credit-based system. Each AI visibility check consumes credits. Credits are purchased through subscription plans or one-time purchases.

Billing: Subscription fees are billed in advance on a monthly or annual basis. Fees are non-refundable, including for credits you have used. Section 6a explains why there is no statutory right of withdrawal.

Price Changes: We may change subscription prices with 30 days advance notice. Price changes apply to subsequent billing periods and do not affect current subscriptions until renewal.

Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.

6a. No right of withdrawal

The statutory right of withdrawal for distance contracts protects consumers only. Because PromptRow sells exclusively to businesses (section 2), purchases carry no right of withdrawal. Credits and plan access are available as soon as payment goes through.

If you believe a purchase was made in error, write to [email protected] and we will look at it.

7. User responsibilities

You agree to:

  • Provide accurate and complete account information
  • Maintain the security of your account credentials
  • Use the service in compliance with all applicable laws and regulations
  • Not share your account access with others
  • Notify us immediately of any unauthorized access or security breach
  • Use the service only for legitimate business purposes

8. Prohibited activities

You must not:

  • Attempt to reverse engineer, decompile, or hack the service
  • Use automated systems to access the service excessively or cause harm
  • Resell, redistribute, or provide access to our service without authorization
  • Violate others' intellectual property rights
  • Transmit malware, viruses, or harmful code
  • Use the service for illegal purposes or fraud
  • Attempt to bypass rate limits or usage restrictions
  • Interfere with other users' access to the service

9. Intellectual property

All content, features, functionality, code, design, and branding of the Service are owned by Promptrow and protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the service for its intended purpose only. This license does not grant you any rights to our trademarks, service marks, or logos.

10. Service availability and modifications

We strive for 99.9% uptime but cannot guarantee uninterrupted service. We may perform scheduled or emergency maintenance at any time, with notice when possible.

We reserve the right to modify, suspend, or discontinue any part of the service at any time. We may also add or remove features, change pricing, or modify usage limits. Material changes will be communicated in advance when possible.

6. Third-party services

The Service may integrate third-party services (e.g., payment processors, analytics). Your use of those services may be governed by their terms and policies.

7. Disclaimers

The Service is provided on an "as-is" and "as-available" basis. We do not warrant that the Service will be uninterrupted or error-free.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROMPTROW AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR €100 IF NO PAYMENTS WERE MADE.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Promptrow and its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the service; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) any content you submit through the service.

15. Dispute resolution

Any disputes arising from these Terms or your use of the service shall first be resolved through good-faith negotiation between the parties.

If negotiation fails within 30 days, disputes shall be resolved exclusively in the courts of Berlin, Germany. You consent to the personal jurisdiction and venue of such courts.

16. Governing law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11. Account termination

By You: You may cancel your subscription or close your account at any time through the account settings. Cancellation takes effect at the end of the current billing period. You remain responsible for all charges incurred prior to cancellation.

By Us: We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, abuse the service, or for other good cause. We will provide notice when possible, but may act immediately if necessary to protect the service or other users.

Effect of Termination: Upon termination, your access to the service ends immediately. Your data may be retained for up to 90 days for backup purposes, then permanently deleted. Certain data may be retained longer if required by law.

12. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the service will be uninterrupted, error-free, secure, or free from viruses. We do not warrant the accuracy, completeness, or usefulness of any information obtained through the service.

17. Changes to terms

We may modify these Terms at any time. We will provide notice of material changes by email or through the service at least 30 days before they take effect. Your continued use of the service after changes become effective constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the service and cancel your account.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions shall be replaced with valid provisions that most closely match the intent of the original.

19. Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Promptrow regarding the service and supersede all prior agreements and understandings.

20. Contact information

For questions about these Terms or to report violations, contact us at: [email protected]

Legal disclaimer

These Terms are provided to comply with German and EU legal requirements. While comprehensive, they should be reviewed by qualified legal counsel for your specific situation.

Last Updated: October 8, 2026