Accessibility
Last checked
What is PromptRow?
PromptRow is an AI search tracker. It asks ChatGPT, Perplexity, Gemini and Claude your buyers’ questions and shows who gets named, for your own brand or your clients’. Each check ends with a short list of fixes, built from what the answers showed.
How do you use PromptRow?
- The website, promptrow.com, explains the service and has guides and articles.
- The web app, app.promptrow.com, runs in your browser. There is nothing to install. You sign up, add a project, run checks, and read the answers and the fix list.
- Emails: the sign-up and password emails, and the alerts and summaries you choose in the app’s notification settings.
- Reports: a printable report of a check, which your browser can save as a PDF, and a download of your account data.
How accessible is PromptRow?
PromptRow aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and partly meets them. The barriers we know of are listed below, each with the date it will be fixed by.
This is what we check:
- The public pages, the sign-in screens, the dialogs and the main dashboard screens are checked with the axe-core tool in our automated tests, on every change.
- Every text and background colour pair of the design is tested for contrast.
- Every public page fits a screen 320 pixels wide without sideways scrolling.
- Animations are switched off when your device asks for reduced motion.
We have not yet tested PromptRow with a screen reader.
Which barriers do we know of?
| Gap | Who it affects | Fix by |
|---|---|---|
| The 30-second video on the home page has no audio description. Its picture tells the story with on-screen text and no voice. The transcript under the video describes every scene. (WCAG 1.2.5) | People who are blind or have low vision | |
| Colour contrast of text placed over gradients and images has not been checked by eye yet. Automated tools cannot measure it. (WCAG 1.4.3) | People with low vision | |
| No one has yet walked through the dashboard with only a keyboard, or with a screen reader, from sign-up to a finished report. (WCAG 2.1.1, 4.1.2) | People who use a keyboard or a screen reader |
Found a barrier?
Write to [email protected]. Please tell us:
- the address of the page or the screen in the app,
- what you wanted to do and what stopped you,
- your device and browser, and any assistive technology you use, such as a screen reader.
We reply within 5 working days.
Not satisfied with our answer?
If our answer does not solve the problem, you can turn to the market surveillance authority for accessibility in Germany:
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF AöR)
Carl-Miller-Straße 6
39112 Magdeburg
Phone: +49 391 289 230 23
E-mail: [email protected]
Website: www.mlbf-barrierefrei.de